Intune license assignment: Krisp/Zscaler

Purpose
Scope
Issue
Solution

Purpose:

The purpose of this SOP is to establish a consistent and efficient process for managing service desk operations, ensuring high-quality support to users.

Scope:

This SOP applies to all service desk staff and covers all activities related to handling user requests, incidents, and issues.

Issue/Request:

When a user is requesting for Krisp or Zscaler access

Solution:

Ensure that there the request has required approval & mirror ID
Access Microsoft Intune admin center within PAM360.
- Link: https://intune.microsoft.com/?ref=AdminCenter#home
Check for the group name the mirror ID is added as below

Click on the user name and check for the Group

Click on the security group for Krisp/Zscaler
On the security group overview click on the hyperlink numbers in Users as shown in the below screenshot

Click on Add members and search for the user who needs the access for Krisp/Zscaler

Once the user name is listed check the check box and click Select as shown in the below screenshot

Post adding the user notify the requester and resolve the ticket