Account Unlock
Account Unlock
Account unlock procedure:
Request:
The user will request account unlock through a ticket, email, or via their manager.
Guide the user to portal
Guide the user to try performing account unlock through the portal https://firsttech.firstsource.com/. If there are any issues in performing account unlock through the portal, inform the shift lead along with the error message. And proceed with the below steps for account unlock.
Verification: Verify the user’s identity. Obtain the user’s contact number and ask verification questions, such as the “date of joining.” Once verified, we can unlock the account.
How to Unlock the account in ISAM:
Access the ISAM URL:
Navigate the below URL:
https://isam.firstsource.com/ISAMV6_Prod/login.aspx
Use your respective username and password to log in to CADOMAIN, as demonstrated in the example below:
Utilities:
Access Employee Details:
- Under the Utilities section, click on View Employee Details.
- Enter the Employee Name and click Submit.
View Employee Information:
The following screen will be displayed, with certain fields such as Entity No, Employee Name, Windows Login ID, Display Name, and Email ID hidden for security reasons.
Verification:
- Verify the Date of Joining displayed on this screen.
Enterprise Operations:
Access Password Reset Option:
Under the Enterprise Operations section, select Unlock Domain LogonID
Fill in the Required Details:
Domain Name: Select CADOMAIN.LOCAL.
Win2K Login ID: Enter the user's login ID (e.g., gowthaman).
IMS Ticket Number: Enter the ticket number associated with the request (e.g., #SR-12345).
Confirmation:
Click on Submit once you have filled all the required information, click on submit.
Click OK to proceed.
Note: Ticket Number is must